Centre d'aide

Yes, if you reach us quickly. Your set goes to our artists soon after you order, so we have a 2-hour window:

• To cancel: email cs@handoranails.com with "Cancel" in the subject line and your order number. You'll get a full refund.
• To change your size or shipping address: email us within the same 2 hours and we'll update it free of charge.

After 2 hours your set may already be in production. Because it's being painted just for you, we can't cancel it at that point, but you're still covered: if the size turns out wrong, you get one free size exchange within 30 days. Need to fix an address after that? Write to us anyway and we'll do everything we can with the carrier.

To have your set by December 24 in the US, order by Monday, December 7. That gives our artists time to hand-paint your set and leaves room for standard delivery during the busiest shipping weeks of the year.

Shipping to Canada, Australia or elsewhere? Please order by Monday, November 30.

Missed the date? Email cs@handoranails.com and ask for a Handora Gift Card. We'll send it by email so you still have the perfect gift on Christmas morning, and she picks her own set and size.

Absolutely. Our artists love bringing an idea to life, whether it's a wedding, a birthday or a set inspired by your pet.

1. Message us before you order. Email cs@handoranails.com with your idea, reference photos or a mood board, plus your date if you have one.
2. Free consultation. We'll suggest a shape and length, confirm your size (anywhere from 8 mm to 17 mm per nail) and give you a price and timeline.
3. Approve your design. You get up to 3 rounds of changes before we paint.

Custom sets take a little longer than our ready designs, so get in touch as early as you can. Since they're made only for you, custom sets can't be returned, but we'll remake yours at no charge if it arrives defective. More on our Custom Nail Service page.

Yes, and it's free. If your fingers fall across different sizes, we can paint your set to your exact measurements, anywhere from 8 mm to 17 mm per nail.

Just add a note at checkout with your measurement for each finger, thumb to pinky, for example: Thumb 15, Index 11, Middle 12, Ring 11, Pinky 8. If you prefer, measure both hands and we'll match them separately.

Forgot to add it? Email us within 2 hours of ordering and we'll update your sizes before your set goes into production.

Yes, there are several ways to save:

• Free Set Deals: buy 2 sets and get 1 free, buy 3 and get 2 free, buy 5 and get 3 free. The free sets are added automatically in your cart, and the current offer is always shown there and on our Promotions page.
• Bundles: our Handora Bundles pair favorite sets at a lower price than buying them separately.
• 10% off your first order: enter your email in our welcome popup and we’ll send your personal code straight to your inbox. Use it within 7 days on your first order. It works together with our Free Set Deals.
• Free shipping on every order of $69 or more, worldwide.
• The Handora Club: earn 5 points for every $1 you spend, plus bonus points when you join and on your birthday. Redeem them for money off, free shipping or a free 3in1 Nail Glue Pro Kit. Share your referral link and you and your friend both get a reward. Join the Club.

New collections and seasonal sales go to our email subscribers first, so signing up is the easiest way not to miss one.

Because each set is hand-painted after you order, please allow about 2 weeks for US delivery: 2 to 3 business days to paint, then 7 to 10 days to ship. The arrival window under Add to cart shows the exact dates for today's order.

If your event is sooner than that, message us before you order. We'll tell you honestly whether it can make it, so you're never left without nails on the big day.

Planning ahead pays off: every set can be worn 5 to 10 times, so many of our customers keep a favorite set ready for last minute plans.

It takes about two minutes. Grab a piece of clear tape or a thin strip of paper and a ruler.

1. Lay the tape across the widest part of each nail, from one side edge to the other.
2. Mark both edges with a pen, then measure the distance in millimeters.
3. Measure your natural nails, not over gel or acrylics.

Then match your numbers to the chart. Sizes in millimeters, thumb, index, middle, ring, pinky:

• XS: 14, 10, 11, 10, 8
• S: 15, 11, 12, 11, 9
• M: 16, 12, 13, 12, 10
• L: 17, 13, 14, 13, 11

Pick the size that fits most of your fingers. Few hands match one row perfectly, and that's normal. If you land between two sizes, or your nails are quite flat, choose the larger size: you can gently file the sides of a press-on, but you can't make it wider. Short almond shapes run a little small, so size up there too.

Still unsure? Every order includes one free size exchange within 30 days, so you're covered either way. See the full Sizing Guide.

This is the most common gift question we get, and there are a few easy ways around it.

1. Let her choose. Ask us for a Handora Gift Card: add a note at checkout or email cs@handoranails.com. We'll send it by email, and she picks her own design and size.
2. Get a sizing kit. Want her exact size? Ask for a sizing kit the same way, with a note at checkout or by email. She tries the sample tips and tells you her size.
3. Borrow a measurement. If she already wears press-ons, measure one of her sets against our Sizing Guide. A photo of her hand next to a credit card also helps us estimate, just send it to us.
4. Go with the odds. S and M are our most popular sizes, worn by about 6 in 10 customers. If you have no clues at all, M is the safest pick.

Whichever you choose, she's covered: every order includes one free size exchange within 30 days, as long as the set hasn't been worn and is back in its original box. Just tell her to email us with the order number.

It depends on how long you want to wear them.

• Adhesive tabs: wear for 1 to 3 days. Best for a weekend, an event or your first set. They peel off after a warm soak, and no liquid touches your nail.
• Nail glue: wear for 2 to 4 weeks. Best for everyday wear, vacations and busy hands. Soak or use a remover to take them off. The strongest hold.

Every box comes with adhesive tabs, so you can wear your set the day it arrives. When you're ready for longer wear, choose the glue that suits you:

• Solid Nail Glue Gel: no drips, no mess.
• Handora Nails Magic Glue: a classic brush-on glue.
• 3in1 Nail Glue Pro Kit: gel glue, a mini UV lamp and a remover spray, for salon-level hold at home.
• Need more tabs? Try the 3M Sticky Tabs Pack.

Yes, every single nail. Our team of trained nail artists in Hanoi paints each set by hand with real salon-grade gel polish, the same kind you'd get at a nail salon. Each set is cured under UV light four to six times as the layers build up, then sealed with a non-yellowing top coat.

A standard design takes our artists 1.5 to 3 hours. Detailed, luxury and 3D sets take 4 to 8 hours each. That's why your set is made after you order, not printed in bulk and pulled from a warehouse.

All Handora sets are vegan and cruelty-free.

Each application lasts 2 to 4 weeks with glue or 1 to 3 days with adhesive tabs. And because every set is painted with real gel polish and sealed with a non-yellowing top coat, you can wear the same set 5 to 10 times.

To get the most wears:

• Always soak before removing, never pry.
• Buff the old glue off the back of each nail.
• Store them in their original box, in finger order, so the next application takes minutes.

At 5 to 10 wears, a $35 set comes to well under $7 per wear.

Yes, we ship worldwide with tracking. After your set is hand-painted (2 to 3 business days), delivery to Canada, Australia and most other countries takes 7 to 10 days.

No surprise fees. All duties, taxes and customs fees are already included in the total you see at checkout. You pay once, and nothing more is collected when your parcel arrives.

Free shipping applies to orders of $69 or more, worldwide.

Yes. Our product photos show real sets painted in our studio, not digital mockups. Your set is painted to the same design by the same team.

Because every nail is painted by hand, you may notice tiny differences from the photo, such as the exact spot of a glitter fleck or the curve of a brushstroke. That's the mark of handmade work, and it means no two sets are exactly alike. Colors can also look slightly different depending on your screen.

If anything arrives damaged, incorrect or clearly not as pictured, email us within 30 days with a photo. We'll send a free replacement or a full refund, and return shipping is on us. Our 14-day craftsmanship guarantee also covers any chips, cracks or lifting caused by a defect.

First, check around your door, mailbox and with neighbors, and give it one more day. Carriers sometimes mark a parcel delivered a little before it actually arrives.

Still nothing? Email cs@handoranails.com with your order number. We'll open a claim with the carrier right away, and if your parcel can't be found, we'll make it right with a replacement or a refund.

With glue and good prep, a Handora set is made to last 2 to 4 weeks. When a nail pops off early, it's almost always one of these:

• Oil on the nail. Always finish prep with the alcohol pad, even if your hands look clean. Skip hand cream that morning.
• Shiny nail surface. A light buff gives the adhesive something to grip.
• Water too soon. Keep hands dry for the first 2 hours.
• Gaps at the edges. A press-on that's too narrow lifts at the sides. Size up if you're between sizes.
• Using nails as tools. Open cans and peel stickers with your fingertips, not your nails, and wear gloves for dishes.

If one nail starts to lift, fix it the same day with a small drop of glue, before water gets underneath. For the strongest hold, use glue rather than tabs.

We accept all major cards (Visa, Mastercard, American Express, Discover), plus PayPal, Shop Pay, Apple Pay, Google Pay and Amazon Pay.

Prefer to spread the cost? Choose Afterpay or Klarna at checkout to pay in installments.

Checkout is powered by Shopify and fully encrypted. We never see or store your card details. Prices are shown in US dollars.

You have 30 days from delivery to ask for a return or exchange. Here's what applies:

• Damaged, defective or wrong item: free replacement or full refund. Return shipping is on us.
• Wrong size: one free size exchange, as long as the set is unworn and in its original box. Return shipping is on us.
• Changed your mind: store credit or an exchange for unworn, unopened sets in original packaging. Store credit never expires. Return shipping is paid by you.
• Craftsmanship guarantee: if a defect causes chips, cracks or lifting within 14 days of delivery, we'll replace the set or issue store credit.

Worn sets, custom designs, gift cards and final-sale items can't be returned. Custom sets are remade free if they arrive defective.

How to start: email cs@handoranails.com with your order number and a photo if something's wrong. Please wait for our approval before sending anything back. Approved refunds and credits are issued within 10 business days. Full details in our Return & Exchange Policy.

Yes, when they're applied and removed gently. Press-ons sit on top of your nail. There's no drilling, no heavy filing and no UV curing on your hands, which is why many of our customers wear Handora to give their nails a break from salon gel.

The two things that can harm a nail are over-buffing during prep and pulling a nail off. So buff only enough to remove the shine, and always soak before removing, as shown in the removal guide.

If your skin is sensitive, adhesive tabs are a good choice because no liquid glue touches your nail or skin. And if a nail ever feels sore, take the set off and let your nails rest.

Of course. At checkout, simply enter the recipient's name and address as the shipping address. Your order confirmation and tracking will still come to your email, so you can follow the parcel without spoiling the surprise.

Every set already ships in its own Handora box, so it arrives looking like a gift. We don't gift-wrap, but we're happy to add a card: write your message in the order note at checkout, or email it to cs@handoranails.com with your order number, and we'll tuck it inside.

A quick tip for holiday gifts: our sets are hand-painted after you order, so allow about two weeks for US delivery. See When should I order to get it by Christmas?

Here is the full timeline from the moment you order:

• Hand-painting: 2 to 3 business days. Your set is made for you, not pulled off a shelf.
• United States: 7 to 10 days after it ships.
• Canada, Australia and worldwide: 7 to 10 days after it ships, plus any time in customs.

Shipping is free on orders of $69 or more. The exact arrival window for today's order is shown right under the Add to cart button. Full details in our Shipping Policy.

Yes. Many of our customers are nurses, teachers and office workers, so we make plenty of sets in short lengths, especially Short Almond and Short Square. They look polished, stay out of the way when you type, and fit most dress codes.

You can also file any set a little shorter before you apply it. Just keep in mind that very detailed tip designs may get trimmed.

One honest note: some workplaces, such as hospitals and kitchens, don't allow any artificial nails. If that's you, use adhesive tabs. They come off after a warm soak, so you can wear your set on weekends and remove it Sunday night.

Very likely, yes. Most press-on brands come in one standard sheet of sizes. We hand-paint each set, so we can go smaller or wider than a typical kit.

• Small nails: our XS starts at 8 mm for the pinky, and more than half of our customers wear XS or S. If even XS is loose, choose custom sizing and send your measurements.
• Wide nails: size L goes up to 17 mm on the thumb. Need more on one finger? Custom sizing covers that too.
• Flat nail beds: choose the larger size when in doubt, so the edges don't lift. Hold each nail down firmly for 10–20 seconds while it sets, and use glue rather than tabs for the strongest hold.

Not sure which group you're in? Send a photo of your hands next to a ruler to cs@handoranails.com and we'll recommend a size.

Toenails use their own chart, separate from our fingernail sizes. Measure your natural toenails, not over polish, gel or old press-ons.

1. Sit down with your foot flat. Trim and file your toenails first.
2. Lay clear tape or a soft measuring tape across the widest part of each toenail, following its curve.
3. Note the width in millimeters for all ten toes.

Sizes in millimeters, big toe, 2nd, middle, 4th, pinky:

• S: 15-16, 10.5-11, 9.5-10, 8.5-9, 7-7.5
• M: 17-18, 11.5-12, 10.5-11, 9.5-10, 8-8.5
• L: 19-20, 12.5-13, 11.5-12, 10.5-11, 9-9.5

Pick the size that fits most of your toes. Your big toe matters most. Between two sizes or have flatter nail beds? Size up, then gently file the sides. The size guide on every toenail product page also has a calculator.

Not the right fit? Every order includes one free size exchange within 30 days.

1. Size: before opening any glue, pick a tip for each toe that covers your nail edge to edge, just above the cuticle. File the sides if a tip is a little wide.
2. Prep: wash and dry your feet, push back your cuticles, lightly buff, then wipe each toenail with the alcohol pad.
3. Adhesive: for glue, add a thin layer to your toenail and a small drop inside the press-on. For tabs, smooth a tab onto your toenail with no air bubbles, then remove the top film.
4. Press: place the tip at the cuticle, press down and hold for 20 to 10–20 seconds.

Keep shoes off for 30 minutes after applying. Use glue for the longest wear, and tabs for a weekend or a one-day event.

• Nail glue: up to 2 to 3 weeks
• Adhesive tabs: 3 to 5 days

Toenails grow more slowly than fingernails, so a press-on pedicure stays fresh longer than a manicure. Once applied with glue, they handle closed shoes, showers and walking. Wait 30 minutes before wearing tight shoes, and skip long hot soaks or the pool on the first day.

Each set is reusable when you remove it gently and keep the tips in their box.

Yes. Many of our toenail designs pair with a Handora press-on nail set for a full mani-pedi look. Browse Press-On Toenails, then add a matching fingernail set in your hand size.

Keep in mind that fingernails and toenails use different size charts. Measure your hands and feet separately and choose a size for each set.

Never pull or pry a tip off. Soak your feet in warm, soapy water for 10 to 15 minutes, adding a few drops of cuticle oil or olive oil if you used glue. Then slide the cuticle stick under the side of each tip and lift gently. If one resists, soak a few more minutes instead of forcing it.

Used this way, our gentle tabs and salon-grade glue are safe for natural toenails. Afterwards, buff off any leftover glue from your nails and the backs of the tips so you can wear them again.

Yes. Handora now makes hand-painted press-on toenails, so you can get a salon pedicure look at home in about 15 minutes. Shop them all in Press-On Toenails.

Each toenail set includes:

• 12 press-on toenails in your size, enough for both feet
• Nail glue and 2 sheets of adhesive tabs
• 2 alcohol pads, a cuticle stick and a mini nail file

Toenails come in a natural short square shape and three sizes: S, M and L. Solid-color sets are $19.99 and sets with hand-painted art are $24.99.

Most of the time, no. The quietest part of the trip is customs. Once your parcel lands in the US, tracking can pause for a few days while it is cleared, then it jumps ahead to your local post office.

Two things are normal: a new tracking number can take 24 to 48 hours to show its first scan, and international parcels often show "in transit" for several days in a row.

If there is no update for more than 7 days, email us your order number. We'll open an investigation with the carrier and stay on it with you until your set is in your hands.

Every Handora set is hand-painted to order in our Hanoi studio, so your order ships 2 to 3 business days after you place it. The moment it leaves us, we email you a tracking number.

From there, your parcel flies to the US, clears customs, and is handed to your local carrier. Inside the US, that trip takes 7 to 10 days.

You can check your order anytime in your account. If your tracking hasn't moved for more than 7 days, send us your order number and we'll chase it with the carrier for you.

Because they're a different product. Most drugstore press-ons are printed plastic, made by machine in large batches and usually worn once. A Handora set is painted by hand with real gel polish, takes our artists hours to make, and is built to be worn 5 to 10 times.

Here's how the math works out:

• Salon gel manicure: about $60 to $100 a visit, plus an hour or two in the chair.
• Handora set: around $35, worn 5 to 10 times, which comes to under $7 per wear, applied at home in 15 minutes.

You also get sizes made to fit, including custom sizing at no extra cost, and a free size exchange if the fit isn't right.

We've got you. Every order comes with a one-time free size exchange within 30 days, and we pay for the return shipping.

Here's how it works:

1. Email cs@handoranails.com with your order number and the size you'd like instead.
2. Wait for our reply before you send anything back. We'll confirm the exchange and send you the return address.
3. Return the set unworn and in its original box, and we'll hand-paint your new size.

If only one or two nails are a touch wide, you may not need an exchange at all. Our tips are soft gel, so you can file the sides gently with the file in your box until they sit just inside your nail edges.