Returns, Exchanges and Cancellation Policy
At Handora Nails, every set is handmade to order and hand-painted by our artists just for you. Because each set is made specifically for you, we handle returns a little differently than mass-produced nails. Here's exactly how you're covered.
|
30 days
to raise a return or exchange
|
14 days
craftsmanship guarantee
|
2 hours
window to cancel or edit
|
1 If something's wrong on our end
Full refund or free replacement
If your set arrives defective, damaged, incorrect, or not what you ordered, that's on us. Email cs@handoranails.com within 30 days of delivery with your order number and a photo, and we'll send a free replacement or a full refund to your original payment method. Return shipping is on us.
2 Sizing not quite right
Free one-time size exchange
If your set doesn't fit, we'll get you the right size with a one-time free size exchange within 30 days, as long as the set is unused, unworn and in its original packaging.
💡 Tip: check our Size Guide before ordering so your first set fits perfectly.
3 Changed your mind or prefer a different design
Store credit or exchange
Because every set is made to order and hand-painted specifically for you, change-of-mind returns (including "I picked the wrong design" or "it's not what I expected") are eligible for store credit or an exchange, not a cash refund, within 30 days of delivery. The set must be unused, unworn, unopened and in its original packaging, and return shipping is the customer's responsibility. Store credit never expires and can be used on any set.
4 What we can't accept back
- ✕Sets that have been worn, applied, filed, sized down or otherwise altered, for hygiene and handmade reasons
- ✕Bespoke sets custom-designed through our Personal Styling Service
- ✕Gift cards
- ✕Final-sale, sample, or clearance items, clearly marked at checkout
5 Wear and durability
Our craftsmanship guarantee
Our sets are hand-painted to be worn multiple times. If a nail chips, cracks, or the gel lifts due to a craftsmanship defect within 14 days of delivery, rather than from accidental damage, filing, or normal wear, send a photo to cs@handoranails.com and we'll replace the affected set or issue store credit. Because press-ons are a personal-care item, worn sets can't be mailed back, so a clear photo is all we need. Limited to one claim per order.
How to start a return
Email cs@handoranails.com with your order number. Please don't ship anything back before we've approved your request and sent instructions, because items returned without an approved request can't be processed.
Approved returns go to 30 N Gould St Ste R, Sheridan, WY 82801-6317, United States
Order Cancellations
Every Handora set is made to order and hand-painted by our artists, so cancellation depends on whether your set has already entered production.
| When | What happens |
|---|---|
| Within 2 hours of placing your order | Before crafting begins, cancel for a full refund, no questions asked. Email cs@handoranails.com with your order number and the word "Cancel" in the subject line. |
| After crafting has begun or once shipped | We can no longer cancel, but you're fully covered by the options above. |
| Changing your shipping address or size | Email us within 2 hours of ordering and we'll update it free of charge, subject to production status. |
Refunds and Credits
Once we've received and inspected your return, we'll let you know whether it's approved. If approved, we'll issue your refund for our-fault cases or store credit for change-of-mind cases within 10 business days. Refunds go to your original payment method. Please remember it can take your bank or credit card company additional time to process and post. If more than 10 business days have passed since we approved your return, please contact us at cs@handoranails.com.
🇪🇺 European Union 14-day cooling-off period
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, meaning unused, unworn, with tags, and in its original packaging, and you'll need the receipt or proof of purchase. For change-of-mind returns, return shipping is the customer's responsibility.
Fair use
Handora reserves the right to limit, decline, or adjust returns and exchanges that show a pattern of excessive or abusive use, consistent with our Terms of Service.
Thank you for choosing Handora Nails.
We're here to elevate your beauty, one nail at a time.
